文章名稱引用次數

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• Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future41
• Measuring social media influencer index- insights from facebook, Twitter and Instagram38
• Investigating the drivers for social commerce in social media platforms: Importance of trust, social support and the platform perceived usage33
• Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences30
• Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty29
• Examining factors influencing Jordanian customers' intentions and adoption of internet banking: Extending UTAUT2 with risk28
• Exploring consumers perceived risk and trust for mobile shopping: A theoretical framework and empirical study28